OUR COMMITMENTS

  • MAISON BALUCHON FACILITATES YOUR PURCHASE

    We consider you as a guest on our website, therefore we don’t ask you to create an account online.
    Thus, we are committed to create a personalized relationship with all of our customers and not to keep your personal data.

  • HOW TO OBTAIN YOUR INVOICE ?

    At the time of your product’s control and packaging, our team will slide your invoice in your parcel. You would like to receive a digital version ? Please send us an email at contact@maisonbaluchon.fr

  • A QUALITY CONTROL AND A CAREFUL PACKAGING OF YOUR PRODUCT

    Coming straight out of our workshop, your package is carefully prepared in our facility in Chaumont, Haute-Marne. Our team checks, labels and then packs your product in its protective bag before sending it to your adress. A product that we judge non compliant won’t be sold, we committed to send it back to production.

  • A FAST AND SECURE DELIVERY THANKS TO COLISSIMO

    Maison Baluchon chooses to work with Colissimo in order to guarantee a quality shipment. We reduce the cost of your order by defraying half of your shipping costs.
    We guarantee a shipment within 48H for our products available on the e-shop & under 5 days for our tailor-made products.

  • A PERSONALIZED RETURN POLICY

    If you’re not satisfy with your order, we are in tune with you. The house is committed to give a custom-made service adapted to your case, send us an email at contact@maisonbaluchon.fr

  • You need help ?
    Contact us : +33 (0)3 25 03 82 73
    or by mail at : contact@maisonbaluchon.fr